We check every site around the clock for speed, security and scalability. Our expert team work on tech aspects of our platform and your site, so issues are extremely rare. In the unlikely event of an emergency, and your site goes down, rest assured we’re already on the case to resolve any issues!
We offer multi-tiered support to make your life easier, and to provide quick access to information to our many customers at Sites Done Right.
If you’ve got a support question, you’ll find our live chat available from your dashboard when logged in, giving you direct access to our trained platform experts. We’ll be able to provide immediate support as well as recommend steps to remedy similar issues in the future via articles and videos in our knowledge base. If a Customer Success Agent is unavailable, you’ll be able to send an email for follow up.
Email support is provided as standard to every Sites Done Right customer. In our experience, email works better than phone support for most issues. It gives our customers access to written, repeatable documentation that can be referred back to. Giving detailed, step by step instructions is also easiest by email and common questions are proactively added to our knowledge base for future use.
Our ever growing knowledge base is a hub for our customers to get support on common questions and processes. You’ll get easy to follow instructions on everything from setting up your account and resetting your password, through to day to day actions like creating pages and new content. Visit https://support.sitesdoneright.co.uk/ for more information.