With the global crisis affecting business communities, here is what we are doing at Sites Done Right to ensure continuity of service for our valued customers.
As a primarily cloud based business, our day-to-day operations will not change in a significant way at Sites Done Right.
We have made significant investments in our technology base over the years, and as such have continuity planning in place to ensure minimal disruption to your website services. Historically for us as a business, when there have been other challenges preventing easy access to our offices, we have remained open and at full capacity.
Our team will be working remotely over this period and until guidance suggests otherwise, but will have full access to all operational parts of our platform. This means that updates will continue to be applied in line with our existing road map.
Our phone lines remain active, and our live chat support (and ticketing system) are operating as normal.
We will be offering additional assistance to Sites Done Right customers over this period as well, with our weekly support calls increasing to bi-weekly. The times for these webinars will be:
During these group support calls, we will continue to discuss getting the greatest value from your own website, as well as suggestions on marketing and sales activity you can run during these difficult times.
As a growing business, it is important and responsible to keep your prospects and customers apprised of your own processes for mitigating risk during this time.
You’ll want to consider including information like:
To help in this process, we’ve create a short form you can fill in to generate a COVID-19 response message that you can add to your own website, share with your customers via email etc. Please use it below.